Support

We're here to help you get the most out of GainHelm

Contact Us

Have a question or need assistance? Reach out to our support team.

Response Time

We typically respond within 24-48 hours during business days.

Common Topics

Getting Started with GainHelm

Sign up for an account and connect your Amazon Seller Central account to begin tracking your profits automatically. Our dashboard will start populating with your sales data within minutes.

Connecting Your Amazon Account

GainHelm uses Login with Amazon (LWA) to securely connect to your Seller Central account. Click "Connect Amazon" in your settings, authorize GainHelm, and we'll handle the rest.

Understanding Your Profit Metrics

GainHelm calculates your true profit by subtracting Amazon fees, shipping costs, and your cost of goods sold (COGS) from your revenue. View profit by product, time period, or marketplace.

Managing COGS and Expenses

Add your product costs in the Products section to ensure accurate profit calculations. You can set costs per SKU or ASIN, and update them as your supplier prices change.

Billing and Subscription Questions

GainHelm subscriptions are managed through LemonSqueezy. You can update your payment method, change plans, or cancel anytime from your account settings.